Customer Service Process
- The screen shows abnormal lines, a blue tint, or ghosting.
- Why does the monitor keep disconnecting?
- Why won’t the monitor connect to the camera?
- Why does the battery drain so fast or not charge properly?
- Why can’t I hear any sound from the monitor?
- Can BBM002/BBM003 connect to the app?
- What’s the maximum reliable range between camera and display?
- What’s the ideal distance between the baby unit and the baby?
- How much radiation does the monitor emit?
- What’s the maximum SD-card size supported by SBM series?
- How many users can connect to an SBM camera at the same time?
- Can I get a digital copy of the user manual?
- What’s the difference between SBM002 and SBM005?
- What’s the difference between SBM001 and SBM005?
- Why haven’t I received the verification code after registering the app?
- Are there rules about recording in shared spaces?
- Are there any suffocation risks with the monitor?
- Does the SD-card video get uploaded to the cloud?
- Could someone else watch my baby through the Wi-Fi?
- My product is over 1 year old but still under warranty. How are issues handled?
- What does the 12-month standard warranty cover?
- Why is my monitor’s battery life getting shorter over time?
- What commonly causes battery capacity to drop?
- The battery drains too fast, won’t charge fully, the screen goes black, or the display turns off unexpectedly. What’s wrong?
- The monitor frequently loses connection, showing "No Signal." How can I stabilize it?
- Playback video is choppy, or I can’t drag the progress bar. Why?
- The OTA upgrade is stuck or says it failed. How do I proceed?
- Why am I getting motion-detection alerts even when nobody is in the room?
- Why do I get motion-detection alerts so frequently?
- The speaker has a screeching or static noise. How can I fix this?